Refunds policy
Conditions for returns:
We are committed to providing a quality and satisfying learning experience for each of our participants. However, we realize that sometimes certain circumstances may cause a course to be canceled. Therefore, we provide the following refund policy
100% refund if cancel within 2x24 hours after purchase or if the course is canceled/postponed by us.
No refunds once the course has started, unless special circumstances are approved by management.
No refund if the participant cancels his/her purchase before the course starts.
Refund requests can be made when there is a national or regional emergency situation.
We only accept refund from our product price
Tax, purchase cost, and shipping are not allowed to refund
Submit a refund request to customer@dibbantu with proof of purchase and reason for cancellation. Process 7-10 working days.
Returning Goods :
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Demangan GK1/79, Gondokusuman, Yogyakarta, DI Yogyakarta (Nur Arya Alamsyah)
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Vouchers and Discount:
Purchases with discounts and vouchers are non-refundable for any reason.
Voucher codes contain the simple identity of the owner, we prohibit the sale/giving of vouchers to other people to maintain your privacy.
Vouchers have a time limit in accordance with the terms and conditions of the voucher
Discounted purchases cannot be upgraded to a class with a higher product cost.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@dibbantu.com